CUSTOMER CARE at the forefront of CHESHIRE EAST waste services

Frontline services are under ever closer scrutiny and substandard delivery with bad attitudes being a source of customer complaint. Cheshire East council were keen to support their staff in helping them to deliver a service that met today’s high standards.

Delivering a positive customer experience was a theme that ran throughout the training courses we delivered.

Following the completion of the waste transformation process the authority undertook a door knocking exercise to gauge customer perception of the new service. Read More.............

The following is an extract of the comments householders provided:

• Bin-men are wonderful
• Brilliant service
• Bin-men have vastly improved recently
• Excellent bin-men
• Pleased with bin-men
• Bin-men are brilliant